Frequently Asked Questions
How long will it take for my Carpet to dry?
Normal drying time is about 4 to 10 hours, depending on the humidity level in the air, air movement, and room temperature. The application of Scotchgard will make the drying process take a bit longer.
How long will it take to clean my carpets?
On average, it will take approximately 30 minutes per room. This time can vary greatly depending on the amount of furniture to be moved, how soiled the carpet is, and any necessary spot removal treatments.
What does an area consist of?
An area is a room up to 200 square feet. Most living/dining room combos are considered 2 areas. Non-standard areas (baths, halls, landings, walk-in-closets, etc.) are priced separately from the standard areas, usually at a lesser price.
Do I need to vacuum before cleaning
Vacuuming is not required but our equipment is designed to remove fine soil from carpet. A rule of thumb is that if you can pick it up by hand its to large for our equipment and will need to be removed before we begin cleaning. If you vacuum on a regular basis that should be all that is necessary.
Do you move furniture?
We can move some small furniture. We do not move anything with electronics or high value items on them. Some furniture can be removed for an extra charge.
Will cleaning my carpets make them soil quicker?
The problem results from residues being left in the carpet which attract dirt. Usually this is caused by the use of soap in the cleaning process that hasn’t been rinsed out completely. Our specially formulated solution and hot water extraction cleaning process leaves little to no residue behind to attract dirt.
A stain has reappeared after cleaning what should I do?
Although most spots that are removed from carpet do not reappear, some substances in carpet backing may wick to the surface after cleaning. If this happens please contact us as soon as possible so we can try and resolve the issue.
How do you guarantee customer satisfaction?
We are happy to work with you to correct any situation that may arise. In some cases this can mean spot cleaning specific areas of concern or even completely re-cleaning the area in question. In the end, we’re not satisfied until you are.
Do you guaranty removal of all spots and stains?
We cannot guarantee that we will remove all spots or stains. There are substances that can permanently discolor the carpet fibers. The age of the carpet and the type of carpet fibers also plays a factor in this. The technician will try to determine if this is the case prior to cleaning but they are not always able to determine this before trying to remove the spots.